Since each of our items are made to order all sales will be final.
We will issue refunds for defective or damaged items only.
DISCLAIMER:
Additionally, due to variations in computer monitors actual colors of physical product may vary slightly from what appears on your screen.
HOW DO I REPORT DAMAGES:
If your print(s) or frame(s) arrive and you notice the shipping package is damaged and/or open the package to find your item(s) are damaged, follow instructions for the Return Process below. We make every effort to ship each item securely to prevent damage, however, there’s always a chance that damage could occur in transit.
RETURN PROCESS:
- Email us within 24 hours of receipt of your order to request a return authorization and submit photo of damaged item(s). Send email to: hello@reflectionsoftruth.com
- Include in your return package a copy of the RA (return authorization) form.
- You are responsible for return shipping. Do keep a record of the return tracking number and properly insure your package in the event we do not receive it.
- We will email you confirmation when your return package has been received.
- Allow up to 7 business days for inspection and approval of returned item(s). When approved we will issue the refund, less shipping, to the same card that you used to make payment.
- Please allow up to 2 weeks for your refund to process back to your card.